Specialty Pharmacy

Unlike retail chains, we work directly with your doctors, specialists, and care team. This ensures better coordination, fewer delays, and more personalized support, especially for complex conditions.

Once we receive your prescription from your healthcare provider, our pharmacy team will:

• Review your prescription for accuracy and safety
• Contact your insurance plan to determine coverage
• Obtain prior authorizations when needed
• Contact you to discuss cost, delivery options, and next steps

Our goal is to help you start therapy as quickly and safely as possible.

To help prevent interruptions in therapy, our pharmacy team will contact you before your medication is due for refill. We will:

• Review your medication needs
• Confirm your delivery or pickup preference
• Verify your address and contact information
• Address any questions or concerns about your treatment

Please notify us as soon as possible if your medication, insurance, address, or healthcare provider information changes.

We want to keep you informed throughout the prescription process.
Please call 914.493.MEDS (6337) if you would like an update regarding:

• Prior authorization status
• Insurance approval
• Prescription processing
• Delivery status
• Refill availability

Our pharmacy team is happy to answer your questions and provide updates on your medication.

If you would like to transfer your prescription to another pharmacy, please contact our pharmacy team. We will work with you and your provider to ensure a smooth transition of care.

Not at all. In fact, our pharmacy team proactively looks for co-pay assistance programs and manufacturer savings to help lower your out-of-pocket costs whenever possible.

Yes. We offer free, reliable home delivery—packaged safely and discreetly. We also coordinate with you in advance to ensure timely refills and proper storage.

Absolutely. Our clinical pharmacists are available to answer questions, monitor your therapy, and offer side-effect support.

We currently support patients with complex conditions in gastroenterology, hematology, oncology, and rheumatology, with more specialties to be added soon.

You can ask your doctor to refer you, or call us directly. We’ll handle insurance coordination, enrollment, and prescription transfers for you.

We offer one-on-one education, including injection training and side-effect monitoring, to help you feel confident and supported throughout your treatment.

You have the right to use the pharmacy provider of your choice.

If you prefer to receive your medication from another pharmacy, we will help coordinate the transfer of your prescription and any necessary information to support your care. Choosing another pharmacy will not affect your access to care from your healthcare providers.

If a severe weather event, emergency, or disaster may affect your medication supply, please contact us as soon as possible. We will work with you, your provider, and your insurance plan when appropriate to help prevent interruptions in therapy.

The Westchester Medical Center Specialty Pharmacy values patient feedback. Patients may submit complaints, concerns, suggestions, or grievances by visiting:

Westchester Medical Center Specialty Pharmacy Patient Complaint & Recommendation Form

All complaints, concerns, and recommendations are reviewed promptly. Our team will investigate each issue thoroughly and work with you to address your concerns and reach an appropriate resolution.

At Westchester Medical Center Specialty Pharmacy, patient safety is our top priority.

If a manufacturer or regulatory agency issues a recall that affects a medication you receive from our pharmacy, our team will make reasonable efforts to notify affected patients and provide instructions regarding next steps. Depending on the nature of the recall, we may coordinate replacement medication, alternative treatment options, or additional guidance from your healthcare provider.

Unused, expired, or discontinued medications should be disposed of safely to help prevent accidental exposure, misuse, or environmental contamination. Whenever possible, patients should use authorized medication take-back programs or community collection sites. If a take-back option is not available, our pharmacy team can provide guidance on appropriate disposal methods for your medication.
Please do not share prescription medications with others and keep all medications out of the reach of children and pets.

Your health and safety are important to us.
If you experience a side effect, adverse reaction, medication error, change in symptoms, or have concerns regarding your treatment, please contact our pharmacy team as soon as possible. Our pharmacists are available to answer questions, provide medication counseling, and coordinate with your healthcare providers when needed.
For urgent medical concerns, contact your healthcare provider immediately. If you are experiencing a medical emergency, call 911 or seek emergency medical attention.